Agency Help

Monitor and analyze ticket performance across all locations with a detailed support analytics dashboard. Get real-time insights into total tickets, open and resolved cases, in-progress work, and overall support efficiency. View key metrics such as average resolution time, reopen rate, ticket trends over time, status breakdowns, priority distribution, and request types.

Explore the complete product roadmap for all apps in one place. View upcoming features, planned improvements, and current development progress. Leave comments, share feedback, and track the status of each roadmap item to stay informed about what’s being built and what’s coming next.

Manage and view changelogs for all locations in one place. Agencies can configure, organize, and track updates while keeping visibility into system changes across locations. Review detailed changelog entries to stay informed about updates, improvements, and modifications at both agency and location levels.

Configure and manage the launchpad experience for sub-accounts. This module allows you to customize onboarding steps, setup flows, and overall launchpad structure for each location.

Schedule Zoom meetings with support agents, developers, onboarding specialists, staff members, and sales teams by selecting an available team member, date, and time directly from the platform.

Provides a detailed KPI summary metric card under the Support Dashboard – Average Resolution Time (Avg Resolution) panel that tracks the average duration required to resolve support tickets across all managed sub-accounts.

Displays the percentage of support tickets that have been reopened after resolution.

Tracks the total number of new support tickets created during the current week.

Shows the total number of times support tickets have been reopened.

Visualizes daily support ticket activity and status trends over the last 30 days.

Analyzes how long support tickets take to resolve across different time intervals.

Tracks how long unresolved support tickets have remained open.

Categorizes support tickets into High, Medium, and Low priority levels.

Tracks how long unresolved support tickets have remained open.

Identifies locations generating the highest number of support tickets.

Provides a centralized account management table under the Settings – Users module (Manage accounts for this application.) that allows administrators to view, create, edit, and delete user accounts across the platform.

Provides a centralized custom menu configuration hub under the Settings – Menu Link Manager module (Track and manage custom menu links for this company - both agency-level management links and location-level feature links.) that allows administrators to create, update, reassign, or hide platform navigation links across connected sub-accounts and management locations.

Provides an integration configuration dashboard under the Settings – Connections module (Everything this account links to - HighLevel, your hub and sales locations, support and payments.) that manages connections between the platform and HighLevel sub-accounts, agency hubs, and sales locations.

Provides an application lifecycle tracking dashboard under the Settings – Installs module that logs, filters, and monitors marketplace application installations, uninstallations, and deployment activity across company accounts and locations.

Provides an individual user account management page under the Settings – Profile module that allows authenticated users to update their personal display name and modify their login account password.

Provides a centralized dashboard to view, organize, and manage all registered application users.

Allows administrators to create new user accounts by entering the required information.

Display the full name of each registered user.

View the email address associated with each user account.