Client Support and Tickets

Manage and monitor all support activity from a centralized dashboard. View ticket performance overview, and a complete list of all tickets handled by the agency. See ticket priority, request type, status, associated location IDs, and creation dates.

Configure and customize your entire support system from one place. Update branding elements like the logo and set up location connections for proper data syncing. Manage Workflow Settings, Custom Field Mapping, Support Customization, Ticket Feedback configuration, and set up a whitelabeled domain.

Get a complete overview of your support operations with a dedicated ticket management dashboard. Including a Ticket Performance Dashboard with key KPIs such as Total Tickets, Open, In Progress, Closed, Testing, and Resolution Rate.

Monitor and analyze ticket performance across all locations with a detailed support analytics dashboard. Get real-time insights into total tickets, open and resolved cases, in-progress work, and overall support efficiency. View key metrics such as average resolution time, reopen rate, ticket trends over time, status breakdowns, priority distribution, and request types.

Create fully customized navigation menus with location-based visibility, user role permissions, custom icons, and white label branding to deliver a personalized experience across your application.

Create support tickets, submit feature requests, track ticket progress, and manage all your support interactions from a centralized Support Center.

Create a fully customizable floating chat widget with personalized branding, welcome messages, navigation tabs, and live preview to deliver a professional communication experience across your application.

Connect a location to the support system so that support tickets can be properly associated with the correct location. Once a location is connected, its support requests and tickets can be managed through the support system, making it easier to keep support activity organized and connected to the right account.

Configure automated workflows for your support ticket events. You can define what should happen when a ticket is submitted or when a ticket fails, helping you automate actions and keep your support process organized.

Connect support ticket custom fields with the corresponding contact fields in your platform. Map important information collected through support tickets to the correct contact fields and kept organized. Create folders to organize your field mappings and connect support-specific fields such as ticket details, location information, request type, app details, and other support information with their corresponding contact fields.

Configure how your support ticket system works and what information users provide when submitting a ticket. You can customize ticket statuses, priority levels, features, and input fields to match your support process.

Collect and manage user feedback after a support ticket has been resolved and closed. You can enable a feedback prompt so users can rate their support experience and then review the responses from a centralized location.

Configure the domain used for your Support Hub, giving you the ability to present the support experience under your own branded domain.

Show a live unread-conversation count next to Conversations in the sidebar. Enable or disable the badge from the Unread Receipt Settings and save the configuration to apply it across the applicable sub-accounts.

Connect your CRM support chat to manage and respond to customer conversations in one place. Support teams to communicate with users, manage inquiries, and provide timely assistance directly through the connected CRM.

Access your support chat on mobile to manage customer conversations anytime, anywhere. View conversations, respond to customer inquiries, and manage support communication directly from a mobile device.

The Settings Menu allows you to configure your support system by connecting locations, assigning workflows, mapping custom fields, and customizing ticket statuses, priorities, and input fields. It serves as the central configuration area for managing support ticket behavior within the App Creator Community Hub.

Provides a centralized support metrics overview and ticket management canvas to track volume KPIs, filter support queues, and manage active customer tickets across agency sub-accounts.

Displays a KPI summary card on the Ticket Performance Dashboard showing the cumulative count of all support tickets created across connected sub-accounts.

Displays a KPI summary card on the Ticket Performance Dashboard showing the total count of new or unassigned support tickets currently awaiting response across connected sub-accounts.

Displays a KPI summary card on the Ticket Performance Dashboard showing the total count of support tickets currently being handled and worked on by your support agents.

Displays a summary card on the Ticket Performance Dashboard showing the total number of resolved and closed support tickets across all sub-accounts.

Displays a visual progress bar and percentage indicator on the Ticket Performance Dashboard reflecting the overall proportion of resolved support tickets compared to total tickets.

Provides a filter panel within the Ticket Performance Dashboard to narrow down, isolate, and analyze support tickets by user type, sub-account location, priority, status, request type, and custom date ranges.