FAQ Library

Get a complete overview of your knowledge base performance, engagement, and content growth in one place. This module tracks key metrics across assets, articles, onboardings, quizzes, FAQs, and media files.

Provides a detailed analytics visualization under the Knowledge Base Dashboard – Content Completion Analytics panel that tracks individual user progress and percentage completion across available knowledge paths and content types using a comparative bar chart.

Provides a detailed KPI summary metric card under the Knowledge Base Dashboard – Asset Packs (Content Library) panel that tracks total published asset packs alongside short-term weekly and monthly growth velocity.

Provides a detailed KPI summary metric card under the Knowledge Base Dashboard – Page Views Tracking (Pages Tracked) panel that monitors the aggregate number of distinct application pages integrated with knowledge tracking widgets

Provides a detailed KPI summary metric card under the Knowledge Base Dashboard – Articles Usage Tracking (Content Library) panel that monitors the aggregate count of published knowledge articles alongside short-term weekly and monthly creation velocity.

Provides a detailed KPI summary metric card under the Knowledge Base Dashboard – Quiz Activity Tracking (Quizzes) panel that monitors the total volume of published training assessments alongside short-term weekly and monthly creation velocity.

Provides a detailed documentation entry for the Knowledge Base Dashboard – Dashboard Data Refresh control button, which triggers a real-time manual query update to sync all knowledge metrics, interaction counts, and activity timelines with the latest platform data.

Provides a detailed documentation entry for the Knowledge Base Dashboard – Recent Activity Feed Tracking widget, which logs a chronological stream of real-time user interactions, content paths, media types, and system actions across the platform.

Displays the specific action recorded for each event.

Ranks users based on their recorded activity totals.

Provides page-level engagement information, including time, scrolling, and visits.

Compares the amount of time users spend on individual pages.

Identifies locations with the highest recorded knowledge base activity.

Identifies the search terms most frequently entered by users.

Displays users with high knowledge base activity.

Shows how different knowledge content types contribute to overall usage.

Tracks knowledge base activity and interactions over time.

rovides a detailed KPI summary metric card under the Knowledge Base Dashboard – All Asset Packs panel that monitors the global volume of published asset packs within the content library alongside short-term weekly and monthly growth velocity.

Provides a detailed KPI summary metric card under the Knowledge Base Dashboard – Onboardings (Content Library) panel that tracks total published onboarding walkthroughs alongside short-term weekly and monthly growth velocity.