Support Tickets Metrics

Monitor and analyze ticket performance across all locations with a detailed support analytics dashboard. Get real-time insights into total tickets, open and resolved cases, in-progress work, and overall support efficiency. View key metrics such as average resolution time, reopen rate, ticket trends over time, status breakdowns, priority distribution, and request types.

Provides a detailed KPI summary metric card under the Support Dashboard – Total Support Tickets (Total Tickets) panel that tracks the grand total volume of support tickets submitted across all managed sub-account locations.

Provides a detailed documentation entry for the Support Dashboard – Open & Resolved Tickets KPI metric cards, which track active unresolved support cases alongside successfully closed issues across all client sub-accounts.

Provides a detailed KPI summary metric card under the Support Dashboard – Average Resolution Time (Avg Resolution) panel that tracks the average duration required to resolve support tickets across all managed sub-accounts.

Provides a detailed analytics visualization under the Support Dashboard – Ticket Status Breakdown (Status Breakdown) panel that displays the proportional distribution of support tickets categorized by their current operational status using a segmented donut chart.

Displays the percentage of support tickets that have been reopened after resolution.

Tracks the total number of new support tickets created during the current week.

Shows the total number of times support tickets have been reopened.

Visualizes daily support ticket activity and status trends over the last 30 days.

Analyzes how long support tickets take to resolve across different time intervals.

Tracks how long unresolved support tickets have remained open.

Categorizes support tickets into High, Medium, and Low priority levels.

Tracks how long unresolved support tickets have remained open.

Identifies locations generating the highest number of support tickets.