Whitelable help and support

Monitor and analyze ticket performance across all locations with a detailed support analytics dashboard. Get real-time insights into total tickets, open and resolved cases, in-progress work, and overall support efficiency. View key metrics such as average resolution time, reopen rate, ticket trends over time, status breakdowns, priority distribution, and request types.

Provides a detailed KPI summary metric card under the Support Dashboard – Average Resolution Time (Avg Resolution) panel that tracks the average duration required to resolve support tickets across all managed sub-accounts.

Provides a detailed analytics visualization under the Support Dashboard – Ticket Status Breakdown (Status Breakdown) panel that displays the proportional distribution of support tickets categorized by their current operational status using a segmented donut chart.

Create and track support tickets. See all your tickets with their status, filter and search them, open a ticket to chat with support, and leave feedback when it is closed.

Pick the type of support call you need, such as an onboarding call or help with an app, and book it with the support team from inside the app.

Displays the total number of open support tickets, helping users identify pending requests that are awaiting further action or resolution.

Displays the total number of support tickets currently being processed, allowing users to monitor ongoing support activities and track unresolved requests.

Displays the total number of successfully resolved support tickets, helping users monitor completed requests and evaluate overall resolution progress.

Provides a dedicated conversation interface where users can view ticket discussions, communicate with the support team, and track issue-related responses.

Displays the percentage of support tickets that have been reopened after resolution.

Tracks the total number of new support tickets created during the current week.

Shows the total number of times support tickets have been reopened.

Visualizes daily support ticket activity and status trends over the last 30 days.

Analyzes how long support tickets take to resolve across different time intervals.

Tracks how long unresolved support tickets have remained open.

Categorizes support tickets into High, Medium, and Low priority levels.

Tracks how long unresolved support tickets have remained open.

Identifies locations generating the highest number of support tickets.